We want you to be completely satisfied with your purchase. If there’s an issue with your order, we’re here to help.

Refund Eligibility:

– Refunds are only granted for products that were damaged in transit, incorrectly shipped, or defective.
– You must notify us within 7 days of receiving your order.
– We do not offer refunds for opened bottles, change-of-mind purchases, or orders returned due to failed age verification.

To initiate a refund, please contact our support team with photos and order details at info@winecitys.com